Two years ago, Ford was integrated in the Leading ten of Customer Reports’ (CR) annual reliability survey, with much more than 90 percent of its range rated average or far better.
In the 2012 survey, nonetheless, you’ll have to look a long way down to discover the Blue Oval: it occupies the next-to-final location as it finished 27th out of 28 brands rated, and its Lincoln luxury division is just one place ahead.
"Ford's bumpy road can be seen in the numbers. Sixty percent of
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